Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest). If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. They will be the ones to address your speed issues, but they will need these tests to do so. The Reps are on M-F from approximately 9AM to 6PM EST. post your testmy results URL here, it may look something like įor a more in depth guide on running the tests, please see this site. space each test in the batch at least 5 minutes apart What Is ISP Throttling ISP throttling is a money-saving tactic used by internet companies to moderate network traffic, control bandwidth congestion, and mandate data limits. if testing upload instead of download, use the manual 4MB size upload test file Our guide offers insight into how to tell if your internet is being throttled, why ISP throttling happens, and how to stop it. 2 Gaming online using an open port can cause throttling. This free test will check your connection for signs of degradation by sending internet traffic outside of your ISP’s network and comparing speeds. use the manual 25MB size download test file One of the easiest ways to tell if you’re being throttled is to use the Battle for the Net’s Internet Health Test. the testing device should be the ONLY device connected to the HughesNet modem while testing If the web server has something like keep alive enabled or connections are still live, even though something is throttled. disable the WiFi in the HT2000W modem while the speed tests are being performed do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) Most important points to remember during this test: A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your "My Results" page URL with us here. The line itself is not affected, and using an unthrottled account will return line performance to normal. Regardless of the line speed, a throttled account will only be able to achieve limited speed when throttling is applied. the overall speed of your internet connection). Please be sure to read the testing instructions thoroughly before running the tests in order to insure that they're run properly, then post your "My Results" page URL. Throttling limits the speed of all services and protocols (i.e. It would be wise to do a few this evening, if you can, and then post your "My Results" page URL so that the reps can take a look at them, as they're here tomorrow but will be off for the weekend. If you're not out of data, the next step would be to run some speed tests. First thing to check is that you're not out of data. Bandwidth throttling consists in the intentional limitation of the communication speed of the ingoing (received) or outgoing (sent) data in a network node.
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